The Loyalty program is back!

Taking applications for a limited time this March for the rest of 2025. There are some changes from the previous program. This program is recommended and best suited to regular visitors (at least once a month or more). Please email Roama for full T&Cs of the loyalty program to determine if you’d like to apply.

 

Some other changes.

Surge pricing will also come into effect each Friday beginning March 2025 with a 5% surcharge now applied to all orders.

A maximum limit of 4 pizzas and 2 garlic breads per customer will now be put into place (Nachos will count as a pizza). Roama is unsuited to larger orders in amongst regular a la carte service, and this is doubly true on a Friday. This relates to the capacity limits such as oven size, storage and assembly space, timing and general flow of the operation overall.

 

Why is surge pricing being introduced?

Consistently, Fridays are by far the busiest day. Excess demand at or beyond capacity leads to longer wait times, decreased customer service, product quality and overall satisfaction & considerable difficulty managing all aspects of the operation.

By contrast, there is almost always spare capacity other trading days (i.e. Thursday, Saturday, Sunday). This means that with a little carrot (the loyalty program) and now a little stick (surge pricing), the hope is that there can be some rebalancing for the sake of the business, product, customers (and the operator). In summary, there will now be a 3 tier pricing system.

Tier 1: Loyalty members get 10% discount off your order on nominated OFF PEAK days. You can choose to never pay full price again.

Tier 2: Visit Roama any trading day except Friday, and standard menu pricing applies

Tier 3: Visit Roama on a Friday and pay a PEAK SERVICE surge fee of 5% of your order